• Freshworks

The travel, tourism and hospitality industry is no stranger to turbulence and 2020 turned out to be one of the rougher trips organisations have taken. Indeed, it was the year of survival for most as the Covid 19 pandemic affected all corners of business. But as we emerge into another new era, thriving will very much depend on how well businesses can adapt to the new normal, meet customer expectations, and adopt technology that can help provide great customer experiences (CX).
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