Managed travel 3.0: An insight from the inside.
Technology will be a key driver and enabler of Managed Travel 3.0. In this new world, there will be higher user engagement and greater expectations. The use of mobile, the application of data to support predictive and personalized interactions, digital payment, together with new means of accessing or using content, all spell out that we are on a path to change. Key decisions about investment in technology are being made.
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