COVID-19 and Hospitality: Smart Tips for Communicating During the Crisis

When COVID-19 began to spread rapidly in February and March 2020, it seemed to turn the world on its head. Seemingly overnight, a virus that was thought to be confined to the Wuhan Province in China, suddenly appeared throughout APAC, Europe and the United States. As the number of infected grew, social distancing “advisories” quickly became mandates, and large sections of the economy一including the travel and hospitality industries一ground to a virtual standstill.
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