Part 1-How AI in Hotels Improves Guest Experience

Hilton Worldwide started offering this kind of innovative technology when it introduced digital check-in and room selection to all of its properties a few years ago. The hotel chain’s digital platform allows guests to check in and select their rooms from digital floor plans, as well as giving guests the ability to customize services, ranging from providing upgrades to making special requests for items delivered to their rooms. Since, we are talking about AI; let’s start with chatbots!
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