• CX Forums The Customer Experience Connection
• 07 Apr, 2021

As vaccinations and herd-immunity are helping to usher these pandemic times into history, the travel and hospitality industry is already seeing an uptick in business fueled in large part by pent up demand from those of us that have endured nearly a year in social distanced isolation. In turn, that is generating both fear and expectations on the part of both the traveler and the hospitality businesses themselves.
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