• JASON WINDER

By the end of 2013, the hotel industry had become a $163 billion industry in the United States alone – including more than 52 thousand properties, just over 4.9 million guest rooms, and an average occupancy rate of 62%.1 Without any doubt, the hospitality industry is incredibly competitive, and in order to attract and retain patronage, it’s an industry that thrives on customer service and personalization.
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