Who’s the Best Live Chat, Chatbot or Amazon Alexa?
As we speak, somewhere in the world- a customer or a hotel guest is chatting with an agent to get their job done and to solve the issue. On the other hand, someone who is tech-savvy must have employed a chatbot or a voice-based solution to get the work done and solve the guest issue. The importance of live chat nowadays is huge and no business can skip this step and stay ahead in the curve.
Read more...