Is It Good To Build A Hotel Chatbot Instead Of A Hotel App?

Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be managed without a human (is that a threat?). Chatbots can easily replace all the existing mobile apps for hotels.
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