• Rita Ghantous
• 06 Jul, 2020

Training, learning and development are core principles of the tourism and hospitality industry. In recent years, an ever-evolving landscape and acute competition has led to increased specialization, evidenced by the large variety of job roles at modern hotels. This has resulted in greater complexity, more procedures and arguably a need for a diverse skillset achieved through increased staff training. An often-overlooked faculty in the hospitality industry is data analytics. Despite the digital r
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