Transforming Your Hotel Experience: Exceed New Guest Expectations

Hotel guest expectations have been steadily rising over the last decade. The increase has been fueled by the introduction of more online review sites and growth in traveler feedback. COVID-19 raised the bar even higher for hoteliers, completely transforming what travelers consider a five-star hotel experience. In this webinar, we will talk about what aspects of a guest's stay have gone from "above and beyond" to "new normal." We will discuss what travelers returning back to the hotel world want.
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